Terms & Conditions of Sales

The credit card number given when booking is only used as a guarantee in case of no show.
No amount is debited when booking, full payment is made during your stay.

1 / Duration of stay
The customer signing a reservation concluded for a fixed period may not under any circumstances invoke any right to remain in the premises at the end of the stay.

2 / Cancellation by the customer
Cancellation of a stay must be notified by email to the owner.
It is free until 6 p.m. the day before the date of the stay.
If the cancellation occurs after 6 p.m. the day before the stay, the entire stay will be charged to the credit card provided as a guarantee.
If the client does not appear before 7:30 p.m. on the scheduled start date of the stay, the contract becomes void and the owner can use his guest rooms andthe entire stay will be charged to the credit card provided as a guarantee.
In the event of a shortened stay, the price corresponding to the initial stay remains fully acquired by the owner.

3 / Cancellation by the owner
If, before the start of the stay, the owner has to cancel a customer's reservation, information will be sent to the latter immediately by registered letter with acknowledgment of receipt, a message will also be sent by email.
The customer, without prejudice to recourse for compensation for any damage suffered, will be reimbursed immediately and in full for the sums paid.

4 / Arrival and departure times
Your room will be ready to welcome you from 4.30 p.m. until 7.30 p.m.
You must specify what time you expect to arrive.
In the event of a late or delayed arrival, you must notify Gaëlle.
To welcome our new guests in the best conditions, we thank you for vacating the roombefore 11:00 am on the day of your departure.

5 / Prices and tourist tax
The prices are inclusive of breakfast.
The tourist tax of 0.80 € per night and per adult is payable in addition during the stay.

6 / Art of living and use of the premises
In particular, it is requested not to smoke inside the house. If this instruction is not observed, smoke detectors could be triggered unexpectedly and disturb everyone's comfort.
The customer undertakes to return the rooms in perfect condition at the end of the stay and to systematically declare and financially assume any degradation for which he is responsible.
Customers' attention is drawn to the fact that minors working within the house are placed under the sole and entire responsibility of their parents or of persons having authority over them.
In the event of forgetting in the room at the end of the stay, the effects can be sent to the person concerned, at his request and at his expense.
The owner will not accept any responsibility for loss, theft and / or damage and / or injury to property and / or people in the house, regardless of the cause.

7 / Access and capacity
Access to the house is strictly reserved for AU RELAIS DE CHAUSSY customers.
The reservation is made for a specific number of people. If the number of clients who show up is greater than the initial reservation, the amount of the stay will be revised accordingly. In the same way if the number of people were to be less, the amount of the stay would be adjusted.
If, however, the number of people should be greater than the capacity of the room, additional people would then be refused.
This refusal can in no case be considered as a modification or a breach of the contract at the initiative of the owner, so that in the event of departure of a number of customers higher than those refused, no refund can be considered.

8 / Pets
We regret that we cannot accept your pets.
In the event of non-compliance with this clause by the customer, the owner reserves the right to refuse the rental to the owner of the animal.
This refusal can in no way be considered as a modification or a breach of the contract at the initiative of the owner, So that in the event of the customer's departure, no refund can be considered and the full amount of the stay must be settled.

9 / Accessibility of services
The owner cannot guarantee the regularity of the water and electricity services regardless of the duration of the cuts or dysfunctions as well as any sudden closure of the site caused by a case of force majeure beyond his control.
The owner therefore declines any responsibility, beyond his legal responsibility, for any deprivation or reduction of enjoyment not resulting from his doing.
Its responsibility, beyond its legal responsibility, cannot be engaged in the event of breakdown or shutdown of technical equipment, if the malfunction and repairs were unforeseeable.

10 / Customer responsibility
It is your responsibility to verify that the information you provide when making your reservation is correct and complete and that it will enable you to receive confirmation of your reservation. In the event that you do not receive this confirmation, it is your responsibility to contact Gaëlle at the address gaelle@aurelaisdechaussy.com.

11 / Protection of personal data
The personal data that you entrust to us when booking a stay make it possible to contract the reservation, to contact you about your stay only, and to produce anonymous statistics on the type of stays (method of reservation, region of origin).
Your data is confidential and protected.
The owner undertake not to sell or assign your data to third parties.

You keep control of your data.
You can access the personal data that you have entrusted to us by simple request, update them, delete them.
To exercise these rights contact us admin@aurelaisdechaussy.com